All products listed on the website, their descriptions, and their prices are subject to change from time to time.
Purchase of a product on the website is subject to availability of stock.
GiftOyo reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice.
In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or information received from GiftOyo suppliers, GiftOyo shall have the right, post the acceptance of any order, to decline or cancel any such order, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have already been charged for the order and GiftOyo cancels your order, we will refund the amount.
The product specifications (weight, size, color etc.) mentioned with the product photos displayed are only approximate. There may be a slight variation in the pictures and the respective products.
The message on the complimentary message card, which is provided by GiftOyo, can either be printed or hand written, depending on where the delivery is scheduled for.
When you make an order, you are making an offer to purchase, and such offer is subject to acceptance by us. Your receipt (email/SMS/push notification) of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time, after receiving your order, to accept or decline or cancel your order (in whole or in part) for any reason whatsoever. We may require additional verifications or information before accepting any order. In the event of a purchase, you will be required to accurately provide the recipient’s name and shipping address. You agree that, if GiftOyo cancels all or a part of your order, your sole and exclusive remedy is either that:
(a) GiftOyo will issue a credit to your credit/debit card or bank account in the amount charged for the cancelled portion (if your account card has already been charged for the order)
(b) GiftOyo will not charge your credit/debit card or bank account for the cancelled portion of the order.
For your convenience, GiftOyo accepts Visa, Master Card, Diners Club, Maestro, American Express, Debit Card and Digital wallets, Loyalty points, COD. Notwithstanding anything contained herein, any and all payments made by above mentioned options, either through payment gateway on the GiftOyo website or through GiftOyo mobile application, are subject to specific terms and conditions of such third party payment gateways.
Since some items are printed, there may be a slight variation from the picture shown. Occasionally, substitution of designs is necessary due to temporary and/or regional unavailability issues.
In such a cases, our experienced team will ensure we deliver the product as close as possible to the description/photograph shown and will only substitute items of equal or higher value.
In an event where a product that you have ordered is out of stock or unavailable, we will contact you to give an option of an alternate product. If we are unable to get in touch with you, we will proceed with sending you the alternate product since we know that you are sending it to your loved one(s) on a special occasion and we would not want anything to dampen the spirit of the occasion.
There are some orders which we are unable to accept and can be cancelled by our side. We reserve the right to cancel any order for any reason, like under any unforeseen circumstances that may come in the way of your order that may be limitations on quantity available of purchase, error in product(s) or pricing information, or limitations of our credit department.
Before accepting any order, we need to have some details and information from your side. Before cancelling any order, we will contact you.
Same day orders are processed immediately, and usually cannot be modified/cancelled. However, in case you want to modify/cancel an order, you can reach us on +91-955431904 (08:00 hours to 22:30 hours, 7 days a week). If the order has not been prepared or is not out for delivery, we will try to modify/cancel the order for you. If the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the order.
In other cases of order modification/cancellation, please give at least 24 hours' advance notice.
Shortly after you place an order, you will receive an Order Confirmation e-mail and SMS which will include all the details of your order, including the order number which will be required in the event you need to contact GiftOyo
In case you have not received an Order Confirmation e-mail and SMS, please call on +91 9555431904 (08:00 hours? 22:30 hours, 7 days a week) or write to us at support@giftoyo.com
You will also receive a Delivery Confirmation e-mail and SMS when your order has been delivered.
Debit Cards: SBI/PNB cards are only accepted however customer needs to share PIN no. Any Visa, Master, Maestro and any domestic Credit Cards through CC Avenue link sent by us.
Credit Card: All Domestic and International cards are accepted.
Cash Collection: This facility is available in Delhi, Mumbai, Chandigarh, Kolkata, Pune, Chennai, Bangalore, Ahmedabad, Hyderabad, Thane, Navi Mumbai, Ghaziabad, Noida, Vishakhapatnam and Faridabad.
You agree to receive communications from us by e-mail, SMS or any other communication made electronically, verbally or physically through post. You agree that all agreements, notices, disclosures and other communications that GiftOyo provides to you by e-mail or in any other aforementioned mediums satisfy any legal requirement that such communications be in writing.
If you wish we do not contact the recipient, please call our Customer Care at 9555431904 and notify them about the same.
Since we are in an occasion based gifting business also, we would like to remind you in future year(s) for the same occasion. You give your consent for us to contact you through SMS, phone call and email on your registered phone number and email id, to assist you with our free Occasion Reminder Service.
Note: Complaints against perishable products need to be made within 48 hours from the time of delivery, after which we will not be able to register any complaints. Complaints against non-perishable products need to be made within 10 days from the day of delivery, after which we will not be able to register any complaints. Complaints against non-delivery needs to be made within 30 days from the date of delivery, after which we will not be able to register any complaints. In case of a defective or a bad quality product complaint, we will replace it. For quality purpose, we will get a reverse pick up done for that product, before we can get a redelivery done.