You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.
Delivery may take longer due to:
In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.
Before major occasions, we suggest that you place your order at least five days in advance. Products that are hand delivered cannot be delivered along with courier products.
We will consider the order executed in the below cases:
In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbor. Proof of delivery will be provided in case of any dispute in delivery. Deliveries are made on Sundays and on Public Holidays for products that are delivered by hand. If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made. We will surely try our best as mentioned below-
Notwithstanding anything contained in the Shipping Disclaimer or in the Terms and Conditions, in the event the order is made to deliver through any courier agency or any third party, GiftOyo does not make any representation or warranty in relation to the delivery of such order.
The products will be delivered through Blue Dart or any other courier company and the delivery made by them are subject to the Terms and Conditions of such courier companies.
For products that are shipped using the services of our courier partners, the date of delivery is an estimate. Your order may be delivered prior or after the chosen date of delivery.
You acknowledge that requested delivery date is non-binding. Estimated delivery date depends on the availability of the product and the destination to which you want the product to be shipped.
Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive your package. The delivery cannot be redirected to any other address.
No deliveries are made by third party courier agencies on a Sunday and Public Holidays.
All courier orders are carefully packed and shipped from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order.
Courier partners sometimes have some delays due to holidays and strikes. In case if the recipient is unavailable, we will attempt delivery twice and in case delivery location is incorrect or the recipient refuses to take the delivery, the delivery shall be deemed to have been made. The courier company will attempt to deliver the package twice before the parcel returns back to the point of origin.
In the event the delivery is not executed during the attempts, you shall still be charged for the order.
We will consider the order executed in the below cases:
In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbor.
Orders can be delivered only in the cities mentioned in the List of Serviceable Cities. We can’t commit an exact time of delivery. Correct address and contact number is a must of the recipient for placing the order.
No deliveries would be done on National Holidays. The delivery of the same would be done on the next working day. In case of floods/ heavy rains/ National Bandh/election dates/ curfews/ traffic jams/ festival times/regulated traffic movements or any other impediments that may restrict the delivery of the order. GiftOyo reserves the right to reschedule the delivery to another date.
The delivery of the products/items ordered will be attempted only once at the address as provided in the order received by GiftOyo. In the event the delivery is not executed due to any reason whatsoever not attributable to GiftOyo, the customer shall still be charged for the order and no redelivery or refund will be made by GiftOyo. The order will be deemed executed and delivered in the following events:
If you have placed two or more identical orders by mistake, please let us know about it. We will give a full refund for the duplicate order, provided that the order has not been prepared or delivered.
If we find that the same order has been made twice, we will try to contact the customer to confirm the order. If the customer is not contactable, we will take the decision on your behalf and that will be final.
You agree to pay the price applicable for the product or service on our website at the time you submitted your order (Product Price), the delivery fees for the delivery service you select, if any (Delivery Fees), or any applicable taxes (defined below). You will be solely responsible for payment of all taxes (other than taxes based on GiftOyo 's income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the purchase of the products and services (Taxes) not withheld by GiftOyo
All payments are non-refundable (except as expressly set forth in the Terms and Conditions). We reserve the right to charge late fees on all due payments equivalent to the lesser of 1.5% per month on the unpaid balance or the highest rate allowed under Applicable Law. You agree to pay for all collection costs, attorney's fees, and court costs incurred in the collection of past due amounts. Discounts are applicable only on a minimum cart value of Rs. 500 and above.
Order delivery is totally subjected to the payment credited in GiftOyo a/c. unless payment is received by us, the order will not be processed.
Online: Customer can place order on website and make the payment through below mentioned modes of online payment Debit Cards, Credit Cards, Net banking, Paytm, Payment can be done through Visa Electron and all Debit & Credit Cards.